PRIVACY POLICY

Effective Date: 30.03.2026

Website: https://thevelvethouse.co.uk/

Business Name: The Velvet House

Operated by: Opulence Club Ltd

Jurisdiction: England & Wales

________________________________________

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy explains how The Velvet House collects, uses, stores and protects personal data when you visit our website, contact us or submit an enquiry. We respect your privacy and recognise the importance of confidentiality and careful data handling.

We operate a discreet introductions service and recognise the importance of confidentiality and careful data handling.

________________________________________

2. WHAT DATA WE COLLECT

We may collect the following types of personal data:

INFORMATION YOU PROVIDE DIRECTLY

When you submit an enquiry or contact us:

• name or alias
• contact number
• email address
• preferred contact method
• booking preferences
• location information
• message content
• availability requests

Providing personal data is voluntary, but some data is necessary to process enquiries.

________________________________________

3. AUTOMATICALLY COLLECTED DATA

When you use our website, we may automatically collect:

• IP address
• browser type
• device type
• pages visited
• time and date of visits
• referring website
• general location data

As explained in this Privacy Policy, this information may be used for security, analytics and website performance monitoring.

________________________________________

4. HOW WE USE YOUR DATA

We use your data only where there is a lawful basis to do so.

Primary uses include:

• responding to enquiries
• arranging introductions
• communicating booking details
• providing availability confirmations
• maintaining service quality
• fraud and misuse prevention
• security monitoring
• improving website performance

We do not sell personal data.

________________________________________

5. LEGAL BASIS FOR PROCESSING

We process personal data under one or more of the following lawful bases:

• legitimate business interest
• contract preparation (booking coordination)
• legal compliance obligations
• user consent (where applicable)

________________________________________

6. DISCRETION & CONFIDENTIAL HANDLING

Due to the private nature of our services:

• access to enquiry data is restricted
• internal access is limited to necessary personnel only
• communications are handled discreetly
• client information is never published
• enquiry records are not used for public marketing

We take operational discretion seriously.

________________________________________

7. DATA SHARING

We share only the minimum necessary information and only when required for service delivery.

Data may be shared with:

• the selected companion for booking coordination
• technical service providers (hosting, security, email systems)
• payment processors where applicable
• legal authorities where required by law

We do not sell or rent client data to third parties.

________________________________________

8. MESSAGING & WHATSAPP COMMUNICATION

If you contact us via WhatsApp or messaging platforms:

• messages are processed as enquiries
• content may be stored for booking records
• platform providers may process data under their own privacy terms
• you use such channels at your discretion

We recommend clients use private devices for sensitive communication.

________________________________________

9. COOKIES & TRACKING

Our website may use cookies and similar technologies to:

• enable core site functionality
• measure traffic and usage
• improve performance
• support SEO analytics

Cookies do not directly identify you personally.

You may disable cookies in your browser settings.

________________________________________

10. DATA RETENTION

The retention periods described in this Privacy Policy may vary where a longer period is necessary to meet legal, accounting or security requirements.

Typical retention periods:

• enquiry records — limited operational period
• booking records — accounting and compliance period
• security logs — short-term monitoring period

Data no longer needed is securely deleted.

________________________________________

11. DATA SECURITY

We implement reasonable security measures including:

• restricted system access
• password protection
• hosting security controls
• encrypted connections where supported

However, no internet transmission can be guaranteed completely secure.

________________________________________

12. YOUR DATA RIGHTS (UK GDPR)

This Privacy Policy is intended to explain these rights clearly and how you can contact us if you wish to exercise them.

You have the right to:

• request access to your data
• request correction
• request deletion
• request restriction of processing
• object to processing
• request data portability (where applicable)

Requests can be made using the contact details below.

________________________________________

13. THIRD-PARTY LINKS

Our website may link to third-party sites. We are not responsible for their privacy practices. Users should review their policies separately.

________________________________________

14. CHILDREN

Our services are strictly for adults. We do not knowingly collect data from anyone under 18.

________________________________________

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. The latest version will always appear on our website.

Continued use of the site indicates acceptance of the current version.

________________________________________

16. CONTACT — DATA PROTECTION ENQUIRIES

For privacy or data requests:

Email: enquiries@thevelvethouse.co.uk

Business Name: The Velvet House

Operator: Opulence Club Ltd

________________________________________

17. DISCLAIMER — THE VELVET HOUSE

Effective Date: 01/12/2025

Website: https://www.thevelvethouse.co.uk

Business Name: The Velvet House

Operated by: Opulence Club Ltd

________________________________________

18. SERVICE ROLE DISCLAIMER

The Velvet House operates solely as a private introductions and coordination platform. We introduce independent companions to clients upon request and provide administrative and concierge-style coordination support.

We do not employ companions, manage their personal services, or control their independent activities. Any arrangement following an introduction is made between consenting independent adults.

________________________________________

19. NO EMPLOYMENT RELATIONSHIP

All companions presented on this website operate independently.

Nothing on this website or in our communications shall be interpreted as creating:

• an employment relationship
• a partnership
• an agency employment structure
• a managed service arrangement

The Velvet House is an introductions intermediary only.

________________________________________

20. WEBSITE CONTENT ACCURACY

While we aim to keep all website content accurate and up to date, we make no guarantees regarding:

• profile availability
• schedule accuracy
• location accuracy
• descriptive details
• photographs
• personal preferences
• response times

Profiles and details may change without notice.

Website content is provided for general informational purposes only.

________________________________________

21. PROFILE & IMAGE DISCLAIMER

Profile photographs and descriptions are provided by or approved by the independent companions.

We do not guarantee:

• current appearance
• exact likeness
• unchanged presentation
• ongoing availability

Images may be professional, representative or stylised.

________________________________________

22. INTRODUCTION OUTCOME DISCLAIMER

We do not guarantee outcomes, compatibility or personal experience following an introduction.

Personal interactions are private matters between independent adults. The Velvet House is not responsible for:

• personal chemistry
• satisfaction levels
• subjective expectations
• private conduct after introduction

________________________________________

23. CONDUCT & BEHAVIOUR RESPONSIBILITY

Clients and companions are solely responsible for their behaviour, decisions and conduct during and after introductions.

We are not liable for:

• personal disputes
• misunderstandings
• private disagreements
• conduct occurring after introduction

________________________________________

24. THIRD-PARTY PLATFORM DISCLAIMER

Where communication occurs through third-party platforms (including WhatsApp, email systems, payment providers or hosting services):

• those platforms operate under their own policies
• we do not control their systems
• we are not liable for their outages or breaches

Users communicate via such platforms at their own discretion.

________________________________________

25. TECHNICAL AVAILABILITY DISCLAIMER

We do not guarantee that the website will always be:

• available
• uninterrupted
• error-free
• secure

Maintenance, updates or technical issues may temporarily affect access.

________________________________________

26. LEGAL & REGULATORY USE

Users are responsible for ensuring that their use of this website and any introductions arranged comply with their local laws and regulations.

We do not accept responsibility for misuse of the service.

________________________________________

27. ADULT USE ONLY

This website and service are strictly for adults aged 18 and over.

By using this website, you confirm that you are legally an adult in your jurisdiction.

________________________________________

28. NO ADVICE DISCLAIMER

Nothing on this website constitutes:<

• legal advice
• relationship advice
• personal advice
• professional advice

Users act on website information at their own discretion.

________________________________________

29. LIMITATION OF LIABILITY

Users are responsible for ensuring that their use of this website and any introductions arranged comply with their local laws and regulations.

We do not accept responsibility for misuse of the service.

________________________________________

30. ADULT USE ONLY

This website and service are strictly for adults aged 18 and over.

By using this website, you confirm that you are legally an adult in your jurisdiction.

________________________________________

31. NO ADVICE DISCLAIMER

Nothing on this website constitutes:

• legal advice
• relationship advice
• personal advice
• professional advice

Users act on website information at their own discretion.

________________________________________

32. LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Velvet House and its operators are not liable for:

• indirect losses
• consequential losses
• personal decisions made by users
• third-party actions
• conduct after introductions
• client or companion disputes
• website access interruptions

Our role is strictly limited to introductions and coordination.

________________________________________

33. POLICY HIERARCHY

This Disclaimer should be read together with:

• Terms & Conditions
• Privacy Policy
• Booking Policies

Where overlap exists, those documents apply collectively.

This Privacy Policy should be read alongside our Terms & Conditions, Booking Policies and Disclaimer.

________________________________________

34. CONTACT

For disclaimer-related enquiries:

Email: enquiries@thevelvethouse.co.uk

Business: The Velvet House

Operator: Opulence Club Limited

Address:

82a James Carter Road
Mildenhall,
Bury St. Edmunds,
England,
IP28 7DE

Learn more about how we protect confidential communications in our Trust & Discretion guidance.